My father has lived at The Heathers for over a year now and during that time the standard of the care that he has received has been nothing less than outstanding. He is not the easiest of people, but he has been treated with tolerance, compassion and understanding the whole time. The staff have been at pains to accommodate his particular needs and always do so with humour and kindness. He loves the food and always looks spruce and well cared for. From the comments that he makes I often see signs of the staff going ‘the extra mile’. The atmosphere in the home is warm and welcoming and the communication with the family is excellent. I bless the day I met the manager and made enquiries about a placement for dad and I couldn’t thank the staff enough, all of them, for their excellent care.

My experience visiting The Heathers has always been positive. Staff are always friendly and welcoming. The environment is clean and fresh and well maintained. I feel that the staff go over and beyond to address concerns and resolved them when possible.

We are so pleased that The Heather’s had space firstly for our dad, and then two months later and at very short notice for our mum. It is so good to see them in a safe friendly and homely atmosphere. They are well cared for and the meals look excellent. We always feel comfortable visiting.

My mum receives the best of care at The Heathers, nothing is too much trouble for any member of staff. They care so very well for my mum. I feel that all of mum’s needs are met and we don’t have any concerns. Mum is very happy which is so important.

Fantastic staff. Mum’s needs are always taken care of. She is very happy here and very well cared for. My sister and I are very happy with Mum being here. It was recommended by a friend and has lived up to expectations.